Order Cancellation Policy

Order Cancellation

Thank you for choosing our products. We process every order with great care to ensure quality and timely delivery. Please read our cancellation policy carefully before placing an order.

1. Cancellation Before Order Processing

  • Orders may be cancelled only before they have entered the design, processing, production, packing, or shipping stage.
  • To request a cancellation, please contact our customer support immediately with your order number.
  • If the order has not yet been processed, the cancellation request will be reviewed and approved, if applicable.

2. Cancellation After Design Approval or Processing

  • Once the design process or order processing has started, cancellation requests are subject to applicable cancellation charges.
  • If a customer requests cancellation after the design has been prepared because they do not like the design, no longer wish to proceed, or request removal of our registered brand/logo from the product (which we do not offer), a cancellation charge of 18% of the total order value will be deducted.
  • This 18% charge covers costs already incurred, including:
    • Payment gateway transaction charges.
    • Design and artwork preparation charges.
    • Product processing and order handling charges.
  • The remaining eligible balance, if any, will be refunded using the original payment method.

3. Customized or Personalized Orders

  • Customized, personalized, or made-to-order products are manufactured specifically for each customer.
  • Once production has started, these orders cannot be cancelled or refunded except where required by applicable law or if the product received is defective, damaged, or incorrect.

4. Brand Logo Policy

  • We are the original manufacturer and the registered owner of our brand.
  • Our registered brand name/logo is permanently printed or applied to our products as part of our manufacturing and quality assurance process.
  • Requests to remove, replace, or omit our branding after design or order confirmation are not accepted.
  • If a customer chooses to cancel the order for this reason after the design has been prepared or processing has begun, the cancellation terms and applicable charges described above will apply.

5. Orders Already Shipped

  • Orders that have been dispatched cannot be cancelled.
  • Any return requests will be handled in accordance with our Return and Refund Policy.

6. Cancellation by Us

We reserve the right to cancel any order due to:

  • Product unavailability.
  • Pricing or technical errors.
  • Payment authorization failure.
  • Suspected fraudulent or unauthorized transactions.
  • Circumstances beyond our reasonable control.

If we cancel an order after payment has been received, a refund of the applicable amount will be processed to the original payment method.

7. Refund Processing

  • Approved refunds will be processed after deducting any applicable cancellation charges described in this policy.
  • Refund processing times depend on your payment provider or financial institution.

8. Contact Us

For any questions regarding order cancellation, please contact our customer support team with your order number before requesting cancellation.